Open to School Age Students in K-5th Grades It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.After-School Cooking Classes at Abacus School of Austin - Avery Ranch Locationĥ Cooking Classes | Thurs days 3:45-4:45pm The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function. Sound like a good fit? Please take a moment to apply for this position. Meaningful Work making a difference in the lives of patients, clinicians, providers and healthcare staffĪ seat at the table with the ability to engage senior leaders, including the CEO, in your ideas and careerįlexibility to work remotely or at the officeĪ CEO who cares, creating a culture that appreciates and takes good care of its people Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that UnityBPO is a great place to build your career. We pride ourselves on mutual respect, open communication and hard work. What You Can Expect from Us At UnityBPO, we don't just help our clients succeed we help our employees succeed. Knowledge of medical-based terms and phrasesĮlectronic Health Record – EHR experience – working within the EHR a plus Please complete the Microsoft speed test form and submit the test results to the documented email address in the form ( )Įxperience with the Following Strongly Desired Receive feedback and apply it in real-timeĪbility to adapt to an ever-changing environment If you like logic puzzles, this is the job for you!Įxcellent verbal and written communication skillsĪbility to multi-task using multiple systems simultaneously Working knowledge of PC operations and ability to navigate between different desktop applicationsĪbility to excel at problem-solving. Previous experience in a customer service environment Have flexibility in scheduling to meet the needs of the business. Partner with team members to ensure that the phones are covered during breaks, lunch, etc. Work independently and effectively while maintaining good team interactions. Provide End-User Electronic Health Record (EHR) usability assistance to clinicians, including, but not limited to doctors, nurses, and therapists.Ĭreate an exceptional customer service experience by bringing your polished communications, patience, and empathy for the customer calling. Using the client-based requirements within the ITIL framework, correctly assign Urgency and Impact to tickets. Quickly and efficiently identify the customer’s specific information.Įffectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved. (Microsoft Office, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.).Īssist multiple clients across different ticketing systems. Resolve technical software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. And rediscover what it's like to enjoy your job. Our environment is open, honest, and focused on our employees’ success. NO QUOTAS NECESSARY – this is NOT a sales job. We encourage applicants of all ages and experience, as we do not discriminate. We have great experience working with students, stay-at-home parents and retirees. The position entails working with customers virtually. The starting pay range is $15 – 20 /hour depending upon experience, but there is an opportunity to earn more based on performance. We pay for earning technical certifications. You must have basic IT trouble-shooting skills and problem-solving aptitude to start, and then we train. Headquartered in Albuquerque, our staff work from anywhere in New Mexico, Colorado, Texas or Arizona. We provide excellent customer service, diagnose, and solve people’s technology problems, and are the calm in a storm of healthcare issues. We are the lifeline for clinicians and patients across the country. UnityBPO is a premier Healthcare IT company serving America’s front line healthcare workers and their patients. We help home health/hospice and hospitals across the nation overcome the technology challenges that stand in the way of patient care. Our Service Desk Analysts are the first line of resolution for our clients. **YOU MUST RESIDE IN THE STATE OF NEW MEXICO, COLORADO, TEXAS OR ARIZONA TO BE CONSIDERED FOR THIS POSITION**ĪRE YOU GREAT AT TROUBLE-SHOOTING AND SOLVING PEOPLE’S COMPUTER PROBLEMS OVER THE PHONE?Īt UnityBPO, you will play an essential role in supporting doctors, nurses, administrative staff and patients in solving their technology and software problems.
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